Melonbox Training & Consultancy – Services
Quenching the Thirst for Learning
Management Development and Leadership
Talent Spotting
A programme designed to help you identify your leaders of the future and get their development started now. Identifying, nurturing and utilising the talent that exists amongst your current workforce is the best way to retain good people.
New to Management
Making the leap from team member to managing a team is exciting and daunting in equal measure. Going from ‘doing the doing’ to getting results through others takes a different skillset. We provide support for first time managers to step up, explore and develop their ‘style’, manage with confidence, and provide guidance on how to coach and motivate others to get the results.
Managing Managers
Let us guide people through the next layer of complexity, the first time a manager leads a team of managers. A further step removed from ‘doing the doing’. Managing managers changes the dynamics completely and the skills you need to lead.
Senior Managers, Executives and Business Owners
This can often be the level of leadership that gets the least coaching and support. It is a tough gig and often isolating. We can provide a mentor service focused on strategic thinking, self-awareness, engagement, planning and forward thinking.
Mental Health and Wellbeing in the Workplace
From introducing wellbeing action plans into the workplace to providing formal Mental Health First Aid qualifications, we will take care of your people’s mental health needs.
Bespoke Courses Designed Around Your Needs
– Coaching for Performance
– Performance Management
– Train your Trainers – in specialised areas
– Training Trainers – coaching people to become Trainers
– Team Building
– HR Meetings – how to carry out effective probationary reviews, disciplinary meetings, and grievances
Customer Service Training
Bespoke customer service training for new recruits through to your most seasoned professionals. Keep your people fresh and motivated around customer service. Bespoke allows us to make it specific to your business, your customers, and your people’s real challenges.
Customer Journey Mapping
We can absorb ourselves into your business and map out your end-to-end customer journey. This will very quickly show any process improvements that can be made and where technology is working for, or against, the customer. We will provide you with recommendations to improve your overall customer journey.
Employee Engagement Surveys
Correctly positioned engagement surveys show you care, confirm all the great things you are already doing, guide you where you can be exceptional, help retain people and support future initiatives. We will take care of creating the right questions for your business, analyse the results, and present recommendations.
Whilst you can provide the vehicle for your people to feedback on how they are engaged with the business, it is everyone’s responsibility to take ownership of it. We will work with your managers to lead focus groups across the business on taking actions following the engagement survey. This is a great way of further engaging your people and spreading workload.
Mental Health in the Workplace
Your business has a legal responsibility around mental health. We will provide you with a health check to ensure your legal responsibilities are being met and make recommendations for quick wins and other simple ways you can improve the wellbeing in your business.
At Melonbox Training & Consultancy we are here to support your business. Talk to us about your current challenges, what keeps you up at night and how you would like to increase your peoples’ skills and customer numbers.
Book your FREE 1-hour chat with us.
Melonbox Training & Consultancy Services
Quenching the Thirst for Learning
